[Resolved] Bots have been stable since the original 15 minute window of trouble earlier this evening.
While the team is still hard at work resolving the core issue, we'll move this to Resolved status here as the customer impact has been long-over.
Don't hesitate to chat in with any questions or email firstname.lastname@example.org and we'd be happy to help out.
April 19, 2019 8:54PM EDT
[Monitoring] Quick update - we're still unsure of a root cause so will not be moving this issue to Resolved at this time. We'll continue to provide updates on progress there though, including once we're confident in a resolution.
April 19, 2019 7:32PM EDT
[Monitoring] It looks like we had around 15 minutes where bots were not firing for a majority of customers. We've been back online for the last 10 minutes or so and will update again once we're confident all is clear.
April 19, 2019 7:15PM EDT
[Identified] We're currently investigating an issue with bots sending messages. It appears that a majority of bots are experiencing delays or not sending at all. We'll be looking to get more details and update everyone shortly.