[Monitoring] This issue has been mitigated and the conversation experience should now be in normal operation. Please let us know if you are running into any other issues.
May 3, 2021 9:46AM EDT
[Investigating] Hello. We are very sorry for the trouble, but we are seeing elevated latencies on our conversation experience, primarily loading the conversation list.
The issue is impacting the loading of: https://app.drift.com/inboxes. However, heading to a specific inbox within https://app.drift.com/inboxes, such as https://app.drift.com/inboxes/<inboxId>, allows for conversation access if you are seeing a white screen on https://app.drift.com/inboxes.
Otherwise, please use https://app.drift.com/conversations to load conversations as well. Thank you for your understanding.